Frequently Asked Questions

Here are answers to most common questions. Can't find an answer? Contact us!

Customer FAQ

  • What is the cancellation and refund policy?

    a. Cancellation - We have 48 hours Cancellation Policy. If for whatever reason you are unable to go ahead with the project, please notify us 48 hours before the Project date and time.

    b. Refund – The blocking fee (£5 of the total cost) paid when securing the Job will be refunded in full within three working days if the cancellation criteria is met. If you fail to meet the cancellation policy criteria there will be no refund.